> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jelou.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# External Support Panel

> Customer support panel interoperability with Jelou

Integrate Jelou with your existing customer support panel. Jelou automates initial queries and, when human intervention is required, redirects the conversation to your **external support panel**. From there, your team responds directly to the customer while keeping history and context synchronized.

***

## Integration process

<Steps>
  <Step title="Configure the integration">
    Create and configure your integration via REST API.

    [See configuration →](/en/api/pma-custom/crear-integracion)
  </Step>

  <Step title="Manage conversations">
    Start, close, and query conversations via REST API. Jelou notifies each event to the configured webhook with the respective information.

    [See start conversation →](/en/api/pma-custom/iniciar-conversacion)
  </Step>

  <Step title="Exchange messages">
    Receive and send text or multimedia messages to the end user.

    [See receive messages →](/en/api/pma-custom/recibir-mensajes) · [See send messages →](/en/api/pma-custom/enviar-mensajes)
  </Step>
</Steps>