> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jelou.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Username

> Set up a unique username so your customers can find you on WhatsApp without needing your phone number.

A WhatsApp username is a unique identifier that starts with the `@` symbol (for example, `@MyBusiness`). It allows customers to find you or start a conversation without needing to know your phone number, helping keep it private.

<Info>
  This is an optional feature that Meta is gradually enabling for all WhatsApp Business accounts.
</Info>

## Benefits of using a username

Having a username offers several advantages for your business:

* Provides an easy-to-remember identifier to share.
* Protects your phone number privacy.
* Makes it easier for new customers to find your business.
* Strengthens your brand identity within WhatsApp.
* The username is unique and cannot be used by another account.

## Can it be changed or removed?

Yes. The username can be modified or removed at any time.

<Warning>
  When you remove or change it, the previous name may become available for another user to register.
</Warning>

## How to create your username

<Tip>
  If you are a Jelou customer, you can complete this process directly from the platform or contact your CSM for assistance with the setup.
</Tip>

The setup is done directly from the **WhatsApp Manager** within Meta Business Manager.

<Steps>
  <Step title="Open WhatsApp Manager">
    Go to [WhatsApp Manager](https://business.facebook.com/latest/whatsapp_manager) in Meta Business Manager.
  </Step>

  <Step title="Access Phone Numbers">
    Select **Account Tools** and then **Phone Numbers**.
  </Step>

  <Step title="Select your number">
    Choose the number you want to configure.
  </Step>

  <Step title="Open the Profile tab">
    Navigate to the **Profile** tab.
  </Step>

  <Step title="Create your username">
    Click **Create username**, enter your desired name, and save it.
  </Step>
</Steps>

Once approved by Meta, the username will be associated with that WhatsApp Business number.

## Important considerations

* Each account can only have one unique username.
* Some names are reserved by Meta for businesses, government agencies, or public figures.
* Name availability depends on whether it has been previously registered.
* The feature is being rolled out gradually, so it may not yet be available for all WhatsApp Business accounts.