> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jelou.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Interrupt Workflow and Transfer

> Hand off conversations a workflow can't resolve to a human operator.

From the **Clients** chat, the **Transfer** button lets you take over a conversation a workflow is handling: it stops the workflow on the spot and assigns the conversation to an operator or team in the **Inbox**.

<Warning>
  Transferring discards the workflow's progress in that conversation. It can't be resumed from where it left off.
</Warning>

## What is it for?

In day-to-day operations, there are conversations where the workflow can't move forward, for example:

* The customer keeps asking the same question without getting a useful answer.
* The request requires human judgment or an exception.
* The customer explicitly asks to talk to a person.

With this button, supervisors can step in right away and assign the conversation to whoever is best suited to handle it, without waiting for the workflow to finish.

## Button availability

The button appears in the top-right corner of the chat header, next to the other actions. Its state depends on the conversation:

| Conversation state | Button | Tooltip |
| - | - | - |
| An operator is already assigned | Disabled | Already assigned to `{name}` |
| The messaging session has ended | Disabled | The messaging session has ended. Send a template to reopen the conversation. |
| The workflow is handling it and the session is active | Enabled | Transfer |
| It was already transferred from this screen | Replaced by the **Operator mode** label | — |

<Info>
  If the conversation state can't be checked, the button stays enabled. In that case, the system rejects the transfer if it isn't allowed.
</Info>

## Transfer a conversation

<Steps>
  <Step title="Open the conversation">
    In **Clients**, open the conversation the workflow is handling and click **Transfer**.
  </Step>

  <Step title="Review the notice">
    The **Transfer to Inbox** window opens, reminding you that the current workflow will stop and the conversation will be handed over to an operator.
  </Step>

  <Step title="Choose the destination and confirm">
    The **By operator** tab shows only your company's active, online operators; **By team** shows the teams you have access to. Search for and select the destination, then click **Transfer**. The button is enabled only once a selection is made.
  </Step>
</Steps>

<Check>
  Once transferred, the conversation switches to **Operator mode** and appears in the Inbox of the selected operator or team.
</Check>

***

## Best practices

* Transfer only when the workflow can't resolve the request, since the action can't be undone from this screen.
* Prefer **By team** when you don't know which operator is available or when the request needs a specialist.
* Review the conversation history before transferring to choose the most suitable destination.

<Tip>
  The operator who receives the conversation keeps the full history, so the customer doesn't have to repeat their request.
</Tip>


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