> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jelou.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Mobile app

> Manage conversations from anywhere with the multi-agent panel mobile app.

You can download the app from:

* [Google Play Store](https://play.google.com/store/search?q=jelou+connect\&c=apps)
* [Apple App Store](https://apps.apple.com/us/app/jelou-connect/id6472668771)

The app is designed so operators can manage conversations from anywhere, maintaining the key features of the multi-agent panel.

## Chats

In this section you can view all conversations assigned to you:

* Direct assignment
* Queue-based assignment

You can also:

* Search conversations by name or phone number
* View the status of each conversation

### Features within the chat

Within each conversation you can:

* Send images and videos in real time
* Send files from the gallery
* Send audio messages
* Listen to audio at x2 speed
* View and complete the CRM
* Add and view tags
* Send pre-configured quick replies

## Archived

Here you can view all previous conversations you have managed.

* If the session is active, you can re-contact the customer.
* The conversation will automatically move to the **Chats** section.

Additionally, in the archived section you can:

* View the information recorded in the CRM
* Check the tags associated with the conversation

## Settings

In this section you will find:

* **Dark and light theme** to customize the interface.
* **About**, where you can:
  * View the app version
  * Check terms and privacy policy
* **Operator status management** (available, busy, etc.)

***

<Tip>
  The mobile app allows you to maintain continuity of service, manage conversations in real time, and access all relevant customer information without depending on a desktop.
</Tip>