> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jelou.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Advanced settings

> Operator permissions and response times at the company, channel, and team level.

The **Advanced settings** screen brings together what your operators can do in the **Inbox** and the times that apply to templates and buttons. Options are organized in three tabs:

| Tab | Scope |
| - | - |
| **Global** | The whole company: all channels and teams |
| **Channel** | Only the selected channel |
| **Team** | Only the selected team |

## Open advanced settings

**1. Open the screen**

Go to **Settings** > **Advanced settings** in the side menu. The screen opens on the **Global** tab.

**2. Pick a tab**

Select **Global**, **Channel**, or **Team** depending on what you want to configure.

**3. Pick a channel or a team**

On the **Channel** and **Team** tabs, use the selector in the header to choose the channel or team. The **Global** tab has no selector.

* The channel selector remembers the last channel you picked.
* The team selector shows the first team in the list by default.

Each option shows its description below the title. Next to the title, the **(i)** icon shows extra information.

## Autosave

There's no **Save** button: each option saves on its own. Next to the option you'll see the save status:

| Status | What it means |
| - | - |
| *Saving…* | The change is being saved. |
| *Saved* | The change was saved. The message disappears after a few seconds. |
| *Not saved* | The value isn't valid and wasn't saved. The error shows below the field. |
| *Error saving* | Something went wrong while saving. |

## Global tab

Options on this tab apply to the whole company.

![Advanced settings Global tab with the AI Conversation Summary, Enable notification sending, and Enable unavailable status motive switches, and the Logout due to inactivity selector set to 3 hours](https://mintcdn.com/jelouai/4ztFRlWIxOROTmDa/assets/images/configuracion/configuracion-avanzada/global-en.png?fit=max\&auto=format\&n=4ztFRlWIxOROTmDa\&q=85\&s=1c5ccf3ebf6ee10eee9da91bb018ce29)

| Option | What it does |
| - | - |
| **AI Conversation Summary** | Generates an AI summary of the conversation, shown in the **Inbox** when the conversation is transferred to an operator. |
| **Enable notification sending** | Shows the notification sending button in the **Inbox**. |
| **Enable unavailable status motive** | Asks the operator for a reason when they switch their status to **Unavailable**. Enterprise companies only. |
| **Logout due to inactivity** | Sets how long a user can stay inactive before being logged out: 1, 2, 3, 5, or 8 hours. If you don't pick a value, **3 hours** applies. |

## Channel tab

Options on this tab apply only to the channel you picked in the selector.

![Advanced settings Channel tab with the channel selector in the header and the General, Inbox, and Templates and buttons sections](https://mintcdn.com/jelouai/4ztFRlWIxOROTmDa/assets/images/configuracion/configuracion-avanzada/canal-en.png?fit=max\&auto=format\&n=4ztFRlWIxOROTmDa\&q=85\&s=8abf88d6cf94ef71d57d20d080780fb7)

### General

| Option | What it does | Default |
| - | - | - |
| **View channel in monitoring** | Shows interactions in **Monitoring** for channels that use the **Inbox**. | On |
| **Audio recognition** | Lets the channel interpret voice notes sent by users. | On |

### Inbox

| Option | What it does | Default |
| - | - | - |
| **Enable voice note** | Lets the operator record and send audio messages from the **Inbox**. | On |
| **Enable "Contact" button** | The operator can resume archived conversations up to 24 hours later. Not available on **Web** channels. | Off |

### Templates and buttons

| Option | What it sets |
| - | - |
| **Template response time** | Time limit to reply to bulk messages. |
| **Button expiration (WhatsApp)** | After this time, button taps arrive as free text. |

## Team tab

Options on this tab apply only to the team you picked in the selector.

![Advanced settings Team tab with the team selector in the header and the Multimedia sending switch turned on](https://mintcdn.com/jelouai/4ztFRlWIxOROTmDa/assets/images/configuracion/configuracion-avanzada/equipo-en.png?fit=max\&auto=format\&n=4ztFRlWIxOROTmDa\&q=85\&s=1d11590526302ade020dd5e28585db84)

| Option | What it does | Default |
| - | - | - |
| **Multimedia sending** | Lets operators use the **Attach** button to send visual content or documents. | On |

## If you have no channels or teams

If your company doesn't have channels or teams yet, the matching tab prompts you to create them:

| Tab | Message | Button | Takes you to |
| - | - | - | - |
| **Channel** | Connect a channel to get started | **Connect channels** | The **Channels** section |
| **Team** | Create a team to get started | **Create team** | **Settings** > **Teams** |

> [card] [AI conversation summary](https://docs.jelou.ai/en/guides/settings/ai-conversation-summary.md)
>
> How to generate and read the summary in the Inbox.

> [card] [Unavailable reasons](https://docs.jelou.ai/en/connect/settings/operator-unavailable-reason.md)
>
> How operators say why they're unavailable.


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