> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jelou.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Unavailable reasons

> Lets an operator share a reason when switching their status to Unavailable, visible to their team and administrators.

When an operator switches their status to **Unavailable**, they can share a reason — free text plus an emoji — that their team and administrators can see.

## Enable the status reason

From **Settings → Advanced**, turn on the **Enable unavailable status reason** toggle. Once enabled, the next time an operator switches their status to "Unavailable" they'll be asked to enter a reason before the change applies.

## How the operator uses it

<Steps>
  <Step title="Switches status to Unavailable">
    From the profile menu, the operator selects **Unavailable** in the status selector.
  </Step>

  <Step title="Enters the reason">
    A window opens where they can write a reason (up to 100 characters) and choose an emoji, or pick one of the default reasons:

    | Reason              | Emoji |
    | :------------------ | :---- |
    | In a meeting        | 📅    |
    | Lunch               | 🍔    |
    | Administrative work | 📁    |
    | Technical issue     | 🛠️   |
    | Medical leave       | 🤒    |
    | Active break        | 🧘    |
    | End of shift        | 🌇    |
  </Step>

  <Step title="Saves the change">
    The status updates to "Unavailable" along with the selected reason and emoji.
  </Step>
</Steps>

<Note>
  The operator can edit the reason at any time from the profile panel without needing to change their status.
</Note>

## Where the reason is shown

* **Operator header**: the reason replaces the role below the name, and the emoji appears as a badge on the avatar.
* **Connection history**: the user profile shows a **Reason** column with the emoji and the text entered.
* **Operator monitoring**: the status logs table includes the same **Reason** column for supervisors and administrators.

When switching back to **Available** or **Offline**, the reason is cleared automatically.