> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jelou.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Scheduled hours

> Define support hours for bots, teams, and operators.

From `Settings` → `Scheduled hours` you can define when your support is available.

This configuration can be applied independently to:

* Bot
* Team
* Operator

This allows you to adapt schedules to the actual structure of your operation.

***

## How to configure a schedule

For each schedule you must define:

<Steps>
  <Step title="Select the support days">
    Define on which days the bot, team, or operator will be available.
  </Step>

  <Step title="Define the start time">
    Set from what time support begins.
  </Step>

  <Step title="Define the end time">
    Indicate until what time support will be available.
  </Step>
</Steps>

This allows you to adjust the configuration to traditional working hours or shift-based schedules.

***

## 24/7 support

If your operation is available all day, you can activate **24-hour** mode with the On/Off toggle.

There is no need to manually define time ranges.

***

## Multiple time ranges

If your operation works in blocks (for example, morning and afternoon), you can:

* Add multiple schedules within the same configuration.
* Define different day and time ranges as needed.

This makes it easy to manage more complex schedules without duplicating configurations.

***

## Benefits

Correctly configuring schedules allows you to:

* Manage complex shifts simply.
* Align automatic and human support with actual availability.
* Offer a clear and consistent experience that respects the defined schedules.

A good configuration avoids confusion and improves coordination between the team and automation.