> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jelou.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Team management

> Create, manage, or deactivate teams within the Connect multi-agent panel.

In the **Teams** tab you can create, manage, or deactivate teams within the platform.

Teams are used to organize agents within the multi-agent panel (MAP) and facilitate conversation assignment and management.

## Create a team

<Steps>
  <Step title="Team name">
    Enter the team name.

    The team status will be automatically set to **active**.
  </Step>

  <Step title="Assign users (optional)">
    You can add users directly to the team during creation.
  </Step>

  <Step title="Configure visibility permissions">
    Define the team's visibility permissions.

    <Info>
      This configuration is exclusive to **Enterprise** clients, as it allows managing additional channels such as:

      * Instagram posts
      * Facebook posts
      * Email support from the MAP
    </Info>
  </Step>
</Steps>

## Using teams within the MAP

Teams are created exclusively to organize agent support within the multi-agent panel.

This allows you to:

* Distribute conversations among different work groups.
* Manage support queues by team.
* Assign supervisors or managers per group.

## Deactivate a team

If you need to deactivate a team:

1. Go to the corresponding team.
2. Toggle off the status switch.

Once deactivated, the team will become inactive and will stop participating in conversation assignment.