> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jelou.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Email forwarding

> Set up automatic forwarding from your mailboxes to Jelou so your customers' emails reach your Email channel.

For Jelou to handle the emails arriving in your mailboxes, you need to set up **automatic forwarding** from your email provider to the address Jelou gives you.

## Prerequisites

Before you start, make sure you have:

* An Email channel created in Jelou.
* The forwarding address provided by Jelou, in the format `forward@<companyName>.jlu.ai`.
* Administrator access to the mailbox you want to forward.

<Note>
  You must repeat this setup **for each mailbox** you want to connect to Jelou. Every mailbox is configured independently.
</Note>

## Example with Gmail

The exact steps depend on your email provider. Below is the process using Gmail (Google Workspace):

### Step 1: Prepare the email address

Create or identify the email address your customers will write to. Verify that it can receive emails before continuing.

### Step 2: Open Gmail settings

Sign in to that account and click the settings icon in the top right corner. Gmail opens a quick settings panel — click **See all settings** to open the full settings page.

### Step 3: Go to the forwarding tab

Select the **Forwarding and POP/IMAP** tab.

### Step 4: Add the Jelou address

In the **Forwarding** section, click **Add a forwarding address** and enter the address provided by Jelou:

```
forward@<companyName>.jlu.ai
```

For security, Gmail will send a verification email to that address.

### Step 5: Confirm the verification

That verification arrives at Jelou, not in your mailbox. **Ask Jelou for the verification link or code** and enter it in Gmail to confirm the address.

### Step 6: Enable forwarding

Back in the **Forwarding and POP/IMAP** tab:

1. Select the **Forward a copy of incoming mail to...** option.
2. Choose the Jelou forwarding address from the dropdown.
3. Choose what to do with the Gmail copy: you can keep it in your inbox, archive it, or send it to trash.

<Tip>
  We recommend **keeping the copy in your inbox**, so you retain a backup of incoming emails in your own mailbox.
</Tip>

### Step 7: Save your changes

Click **Save Changes** at the bottom of the page. Forwarding becomes active immediately.

## Verification

To confirm everything is set up correctly, send a test email to your mailbox and check that the conversation appears in Jelou.

If the email doesn't arrive, check that:

* Forwarding is **enabled**, not just added.
* The forwarding address is **verified** in Gmail.
* You are using the exact address Jelou provided.

## Next step

If you will also **send** emails from your own domain, configure the DNS records:

<Card title="Authorize sending from your domain" href="/en/guides/activacion-canales/email-dns">
  Add the DKIM and Return-Path records so Jelou can send emails on behalf of your domain.
</Card>