> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jelou.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Facebook

> Connecting your Facebook page to Jelou allows all conversations you receive on Messenger to be managed directly from the platform, whether by an AI Agent, a bot, or a human operator.

## Before you begin

Before starting the process, make sure you have the following:

* **Administrator permissions** on the Facebook page you are going to connect.
* An **active Jelou account** and access to the **Channels** module.
* Facebook **Business Manager** configured with your page.

> 💡 Without administrator permissions on Facebook you will not be able to complete the connection. If in doubt, check the role settings within Business Manager.

***

## Connect Facebook to Jelou

### 1. Open the *Channels* section in Jelou

1. Sign in to Jelou.
2. Go to **Channels**.

   <Frame>
     <img src="https://mintcdn.com/jelouai/5LS55VJu1WEztyrW/images/image.png?fit=max&auto=format&n=5LS55VJu1WEztyrW&q=85&s=f073b11034b026f2e485ee5ef0f1e6a5" alt="Image" width="3821" height="1798" data-path="images/image.png" />
   </Frame>
3. Select the channel you want to connect (**Facebook**).

> This is the same area where you can view and manage other channels like WhatsApp or Web.

<Frame>
  <img src="https://mintcdn.com/jelouai/5LS55VJu1WEztyrW/images/image-2.png?fit=max&auto=format&n=5LS55VJu1WEztyrW&q=85&s=7b8f2182348bd3cfb89ed6f0617b50c5" alt="Image" width="2880" height="1510" data-path="images/image-2.png" />
</Frame>

### 2. Assign a descriptive name to the channel

* Use a clear name that helps you identify it among other channels, for example:\
  **Facebook – Customer Support** or **Messenger – General Support**.
* The name must be at least 4 characters and at most 50.

<Frame>
  <img src="https://mintcdn.com/jelouai/5LS55VJu1WEztyrW/images/image-31.png?fit=max&auto=format&n=5LS55VJu1WEztyrW&q=85&s=5f5e6d53063982c5416aa3d46591d293" alt="Image" width="1272" height="1249" data-path="images/image-31.png" />
</Frame>

***

### 3. Grant permissions to access Facebook

When you choose **Sign in to** **Facebook** from Jelou:

1. An authorization flow from Meta (Facebook) will open.
2. You must **accept the requested permissions** so that Jelou can access your page.

<Note>
  If you do not see the page or the connect button does not appear, check your permissions in Facebook **Business Manager** and make sure you are an administrator of the page.
</Note>

### Connect your Jelou channel with Facebook

1. Sign in to Facebook with the profile where you have your company's Business Manager.

<Frame>
  <img src="https://mintcdn.com/jelouai/5LS55VJu1WEztyrW/images/image-36.png?fit=max&auto=format&n=5LS55VJu1WEztyrW&q=85&s=54f05fec7b11ad7bc62955e13e19d473" alt="Image" width="1348" height="1639" data-path="images/image-36.png" />
</Frame>

2. Choose the Commercial portfolio of your company to which you will link the channel.

   <Frame>
     <img src="https://mintcdn.com/jelouai/5LS55VJu1WEztyrW/images/image-38.png?fit=max&auto=format&n=5LS55VJu1WEztyrW&q=85&s=562e8f1e951b665165ea9038b08ab3c1" alt="Image" width="1307" height="1649" data-path="images/image-38.png" />
   </Frame>
3. Choose the permissions that Jelou can access (**Page conversations in Messenger**).

   <Frame>
     <img src="https://mintcdn.com/jelouai/5LS55VJu1WEztyrW/images/image-39.png?fit=max&auto=format&n=5LS55VJu1WEztyrW&q=85&s=2d1247082e29d700ef631ce71af2a41f" alt="Image" width="1351" height="1649" data-path="images/image-39.png" />
   </Frame>
4. Accept and your Facebook page will be linked to your Jelou channel.

   <Frame>
     <img src="https://mintcdn.com/jelouai/5LS55VJu1WEztyrW/images/image-40.png?fit=max&auto=format&n=5LS55VJu1WEztyrW&q=85&s=148e4a78f9294443be79f5fc21b4b764" alt="Image" width="1353" height="1649" data-path="images/image-40.png" />
   </Frame>
5. You have successfully linked your channels.

   <Frame>
     <img src="https://mintcdn.com/jelouai/5LS55VJu1WEztyrW/images/image-41.png?fit=max&auto=format&n=5LS55VJu1WEztyrW&q=85&s=957723bdea778ae595880ba5bb22de61" alt="Image" width="1325" height="1596" data-path="images/image-41.png" />
   </Frame>

***

## What happens after connecting?

Once connected:

* Conversations arriving via Messenger will appear in Jelou.
* You can configure **automatic responses**, **AI flows**, or integrate them with your **human operator (Connect)**.
* You will be able to manage all chat interactions from the same place.

***

## Avoiding common mistakes

✅ **Insufficient permissions**: Before starting, confirm that your Facebook user is an **Administrator** of the page; you need to be one to grant authorization and complete the process from start to finish.\
\
✅ **Misconfigured Business Manager**: Sometimes the page is not associated with the correct Business Manager. Verify that it is properly assigned and active.

<Tip>
  Perform thorough tests of the widget before launching it to production to ensure an optimal experience for your users.
</Tip>

## Quick summary

1. Go to **Channels** in your dashboard.
2. Select **Facebook**.
3. Name the channel.
4. Choose whether it will be handled by an Agent or an Operator.
5. Authorize permissions from Meta.
6. Finish and start managing messages from Jelou.