> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jelou.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Templates

> Send pre-approved WhatsApp templates with dynamic parameters to personalize your messages.

The **WhatsApp Template** node allows you to send messages previously approved by Meta, which have a defined structure and dynamic fields.

<Card title="Create your first template" icon="message" href="/en/connect/getting-started/create-your-first-template">
  Learn how to create and configure your first WhatsApp template.
</Card>

***

### When to use it?

Templates are mandatory for initiating conversations outside the 24-hour window on WhatsApp.

Most common use cases:

* Notifications and alerts
* Order or appointment confirmations
* Payment reminders
* Marketing campaigns

***

### Configuration

#### General

<Steps>
  <Step title="Select a template">
    Choose a template from your WhatsApp Business portfolio. You can refresh the list with the refresh button.

    You can also create a new template from the campaigns module. A preview of the selected template will be displayed.
  </Step>

  <Step title="Define recipients">
    Add one or more phone numbers.

    You can use dynamic variables such as `{{$user.phone}}`.
  </Step>

  <Step title="Media (optional)">
    If the template includes multimedia content, upload the corresponding file:

    * Image
    * Video
    * Document
  </Step>

  <Step title="Parameters (optional)">
    Dynamic fields will appear automatically when the template is selected.

    Fill in each one with:

    * Fixed text
    * Dynamic variables
  </Step>

  <Step title="Response (optional)">
    If the template includes buttons, you can configure their behavior:

    * **Link to workflow**: redirects the user to another flow.
    * **Send text**: automatically responds with a message.
  </Step>
</Steps>

***

### Additional options

* **Single-use button**: deactivates buttons after the user's first interaction.
* **Parameters in memory**: allows saving information when the user interacts with a button. Maximum allowed: 15 parameters.