Using outbound messages

Throughout this documentation, we will explore the practical aspects of using outbound messages with webhooks.

Delivery Confirmation: You can set up a webhook to receive delivery reports for your outbound messages. This will let you know when a message has been successfully delivered to the recipient's device. You can use this information to update your database or trigger additional actions.

Read Receipts: Webhooks can also be used to receive read receipts, which indicate when a user has opened and read your message. This can be valuable for determining user engagement and interaction with your messages.

Message Status Updates: Track the status of your outbound messages in real-time. For instance, you can receive notifications when a message is queued, sent, delivered, or read, allowing you to provide a more interactive and responsive user experience.

User Replies: Set up webhooks to receive user replies to your outbound messages. This can be used to automate responses or trigger specific actions based on user input.

Errors and Failures: Webhooks can notify you of any errors or failures in message delivery, such as when a message couldn't be sent. You can then take appropriate action to handle these situations.

User Opt-Ins or Opt-Outs: If you're sending marketing or promotional messages, you can use webhooks to track user opt-ins and opt-outs, ensuring compliance with WhatsApp's policies.