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GET
Get Operator Statistics
Use this resource to measure your support team’s performance: filter by a specific operatorId for individual analysis, or query the full range for a team-wide overview.

Endpoint


Authentication


Query parameters

If you omit operatorId, the query aggregates statistics for all operators within the given date range.

Request examples


Responses


Response details

Use attended and notAttended together with avgOperatorResponseTime to evaluate each operator’s workload and efficiency within the queried range.

Authorizations

Authorization
string
header
required

Basic authentication using Base64 encoded clientId:clientSecret

Query Parameters

startAt
string<date>
required

Search start date

endAt
string<date>
required

Search end date

operatorId
integer

Operator ID to filter statistics for a specific operator

Response

Statistics retrieved successfully

_id
integer

Identifier of the queried operator or aggregation

total
integer

Total cases within the date range

actual
integer

Cases currently in the queue

attended
integer

Attended cases

expired
integer

Cases that expired without attention

lastMessageOperator
integer

Conversations whose last message was sent by the operator

lastMessageUser
integer

Conversations whose last message was sent by the user

lastMessageBot
integer

Conversations whose last message was sent by the bot

notAttended
integer

Unattended cases

avgReplyTime
number

Average reply time, in seconds

avgOperatorResponseTime
number

Average operator response time, in seconds

transfered
integer

Cases transferred to another operator or team

avgConversationTime
number

Average conversation duration, in seconds

operator
object