Operator statistics
Total, attended, unattended cases and response times for your operators
operatorId for individual analysis, or query the full range for a team-wide overview.
Endpoint
Authentication
Query parameters
Request examples
- cURL
- JavaScript
Responses
200 - Successful response
200 - Successful response
422 - Unprocessable Entity
422 - Unprocessable Entity
500 - Internal Server Error
500 - Internal Server Error
Response details
Authorizations
Basic authentication using Base64 encoded clientId:clientSecret
Query Parameters
Search start date
Search end date
Operator ID to filter statistics for a specific operator
Response
Statistics retrieved successfully
Identifier of the queried operator or aggregation
Total cases within the date range
Cases currently in the queue
Attended cases
Cases that expired without attention
Conversations whose last message was sent by the operator
Conversations whose last message was sent by the user
Conversations whose last message was sent by the bot
Unattended cases
Average reply time, in seconds
Average operator response time, in seconds
Cases transferred to another operator or team
Average conversation duration, in seconds