Product Updates

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AI Routing — Takeover

• Immediate routing: the AI Router attempts to route the user from their very first message.
• Filter greetings: ignores short courtesy messages and waits to detect a real intent before routing. Configure the wait time (in seconds) and the message sent when that time expires.

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AI Routing — Migrate from legacy intents

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AI Routing

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Key updates

• Semantic routing: the system compares the message against the name and description of every workflow and picks the best match without manual rules.
• Project-level configuration: enable or disable AI Routing per project, set a fallback workflow, and control the rollout strategy (percentage of traffic between AI Routing and legacy intents).
• Workflow-level configuration: from the Start node, each workflow can define its name, description, and advanced execution rules.
• Advanced rules: restrict a workflow to a user allowlist or specific country prefixes; or hide it from automatic routing so it only runs via a forced redirect.
• Test panel: evaluate single messages, batches, or bulk uploads (CSV) and verify which workflow they would route to before publishing.

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HubSpot Integration

• Configurable from the HubSpot node in Canvas.
• Supports HubSpot Inbox and custom channels.
• Requires an Enterprise account with the HubSpot node enabled.

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PayPal and Wompi available as payment providers

• PayPal — Global coverage. Requires a Business account with API access. Configure with Client Id and Client Secret.
• Wompi — Available in Colombia (COP). Requires an active Wompi account with Sandbox or Production keys and secrets.

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WhatsApp Carousel in messages API

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Highlights

• Up to 10 cards per carousel, each with image or video header, body text and action.
• Supported actions: CTA URL button (cta_url) or quick reply buttons (quick_reply).
• Compatible providers: WhatsApp Cloud API and Gupshup CAPI.

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Jelou Connect Mobile App

• New interface: A more modern, simple, and easy-to-use design.
• Light and dark mode: Adapt the app to your visual preference.
• Integrated media capture: Take and send photos and videos directly from the app.
• Enhanced security: Google sign-in (SSO) and two-factor authentication (email OTP or TOTP apps).
• Improved audio playback: Listen to audio at 1.5x and 2x speed to save time.

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Workflow Tester with unified look

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Key updates

• Node indicators interleaved with messages: every executed node appears as a card with its canvas icon and name. Click opens the detail panel with input, output, initial state, final state, and errors.
• Chat view / Execution view: toggle at the bottom of the panel to switch between conversation only and conversation + indicators.
• Contextual actions: “Go to node” centers the canvas; “Debug Tool” opens the Tool’s internal execution with its logs.
• Copy JSON path: clicking any key of the initial/final state copies the path in bracket notation (e.g., finalState.tool.url) to the clipboard.
• Clickable interactive bubbles: quick replies, lists, CTA URLs, and carousels are now simulated with a direct click, just like on WhatsApp.
• Sub-skills visually identified: inner sub-skill nodes render as a separate group to mark the execution boundary.

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New Jelou Shop UI

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Password change with 2FA verification

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Multi-message response in AI Agent node

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How it works

• Image, video, audio, or document URLs are sent as independent media bubbles according to the channel.
• Numbered lists (1., 2., 3.) and single line breaks are kept together in the same bubble.

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Activation

• Enabled by default for agents created after April 24, 2026.
• Earlier agents keep the previous behavior (single bubble) until you enable the Multi-message response toggle in the Advanced tab.

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New External Support Panel documentation

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Content included

• Integration process: Step-by-step guide with HMAC-SHA256 signature verification for secure bidirectional communication.
• Configuration: Endpoints to create, get, update, delete integrations and regenerate the signing secret.
• Webhook events: Common event structure and reference for all event types (conversation.start, conversation.close, message).
• Messages: Receiving end-user messages and sending text and multimedia responses.
• Conversations: Endpoints to start, close and query conversations, with documentation of the webhook event associated with each operation.

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Availability

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New Context tab in AI Agent node

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What the new Context tab includes

• Initial message: a selector with three options to control how each conversation starts:
  • Pass the last message — the agent receives what the user wrote (default option).
  • No user message — ideal for HSM campaigns, automated workflows, or post-data collection.
  • Custom — text field with a variable selector for specific contexts.
• Remember previous messages: defines how many previous messages to include as context each session (range: 1–50 messages).
• Unified upload block: upload documents and images from the same block, with support for drag-and-drop, click, or pasting a URL.
• External context: allows resuming the node from an external system via the resume API. Shows the endpoint, required headers, and a payload example (previously called External resume in the Advanced tab).

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Changes in the Advanced tab

• Save response moved to the top of the Advanced tab.
• External resume was renamed to External context and moved to the Context tab.
• Follow-up message added to keep the conversation active if the user does not respond.

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Profile Management

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Key updates

• New profile interface: More intuitive, modern design consistent with the rest of the platform.
• Notification management: Enable or disable notifications and configure sound preferences.
• Automatic login: Configure whether to automatically connect when logging in.
• Password change: Update your password quickly and securely.
• Two-factor authentication (2FA): Choose your preferred method for added security (email or authentication apps).
• Login history: View recent account access for greater control.

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WhatsApp Template node improvements

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New Databases node in Brain Studio

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What this change includes

• Five operations: list, get, create, update, and delete records.
• Per-field type editor: text, number, bool, date, email, url, select (single and multi), rich text, and json — each field with the right control and variable support.
• Visual filter and sort builders: operators (=, !=, >, >=, <, <=, ~, !~), AND rules, and pagination.
• In-panel testing: run the request and inspect the response (status, body, headers) without leaving the node; the result is cached until you change the configuration.
• Direct Datum shortcut: an Open button next to the selector launches the chosen database in a new tab of the Datum app.

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Webhook node revamp

• New UI: Redesigned configuration interface, aligned with the style of other nodes.
• New executions without executionId: You can now use the webhook to start new executions without passing an executionId.
• New $webhook variable: Similar to $memory and $context, it exposes body, headers, query, method, mode, executionId, and isNewExecution from the incoming request.
• Configurable multiple resumes: oneTimeOnly option to control whether an execution can be resumed more than once.
• Webhook in Skills: The Webhook node is now available in Skills, enabling conversational flows to be started and resumed from external events.
• Testing with /test: Dedicated URL to test the draft without affecting the published version.
• Full backward compatibility: Existing webhooks continue to work without changes.

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Documentation: workflows and the previous skill name

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What this change includes

• Guides and visible text aligned with the new wording (for example, Your first workflow (skill) on introduction and getting-started pages).
• No URL changes: page paths and internal links stay the same; only on-screen copy was updated.
• Technical references: in API contexts or exact system names, skill is kept when it matches the real identifier.

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Connect channels directly from Brain Studio

• Publish → Connect your channel: click Publish and then the Connect your channel link at the bottom of the side panel.
• Manage channels: open the menu in the top-right corner of the canvas and select Manage channels.

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New Campaigns UI in Connect

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What improves with this update

• Faster, more organized navigation: the creation wizard guides each stage sequentially and without distractions.
• Fewer steps to create campaigns: the flow was simplified without removing any functionality.
• Greater clarity at every stage: more explicit names, descriptions, and controls in each step.
• Consistency with the new platform UI: visual design aligned with the rest of Connect and Brain Studio.

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Default parameters for MCP tools

• Set default values that the agent will use on every invocation, instead of letting the AI decide.
• Inject dynamic flow variables using the variable selector.
• Toggle between form view and JSON editor.
• Search parameters by name.

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Increased memory JSON limit

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Save response in interactive message nodes

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Main highlights

• Response variable in Buttons: Enable the “Save response” toggle and enter the variable name. The payload of the chosen button becomes available as {{$memory.variable_name}}.
• Response variable in List: Same functionality for the List node. The selected option is stored for later use in the flow.
• Response variable in Numbered list: Full support in the new Numbered list node, available on all channels.
• New Numbered list node: Interactive message node that presents options as numbered text, compatible with WhatsApp, Web, Facebook, and Instagram.

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How to use it

1. Open the configuration panel of a Buttons, List, or Numbered list node.
2. Go to the Advanced tab.
3. Enable the Save response toggle.
4. Enter the name of the variable where the selection will be stored.
5. Access the value in subsequent nodes with {{$memory.variable_name}}.

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New channel activation documentation

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Documented channels

• Facebook: Connect your Facebook page to manage conversations
• Web: Integrate a chat widget on your website
• WhatsApp: Set up WhatsApp Business API for customer support

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Included content

• Prerequisites for each channel
• Basic step-by-step configuration
• Validations and restrictions
• Channel-specific best practices

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UX improvements in Random node

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Main improvements

• Improved empty state: Clear interface when no routes are configured with a direct action button
• Visual validation: Color alerts indicating whether the percentage distribution adds up to 100%
• Better organization: Redesigned configuration panel to make route management easier
• Real-time feedback: Visual indicators of the percentage distribution status

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New Workflows & Tools interface in Brain Studio

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Main changes

• Floating button: Replaces the fixed left sidebar with a floating button showing the workflow name and a folder icon
• Popover panel: Clicking the floating button opens a pop-up panel with access to Workflows, Tools, and Marketplace
• Cleaner interface: More workspace by removing the permanent sidebar

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Advanced AI Agent configuration

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Documented options

• Quick reply payload support: Allows processing quick reply payloads in interactive messages
• PDF document support: Enables reading and processing PDF files (text only, no images)
• Read image with URL and caption: Processes images along with their text descriptions

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Memory V2

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Main highlights

• File support: Store images, videos, audio, and documents (up to 10MB)
• TTL control: Define expiration time for each stored piece of data
• Improved API: Specific methods for primitives, JSON, and files
• Greater capacity: JSON up to 5KB, files up to 10MB

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Quick example

// Primitives
$memory.set('language', 'en');

// JSON with 1-hour TTL
$memory.setJson('profile', { name: 'Maria' }, 3600);

// Files with 1-day TTL
await $memory.setFile('photo', base64Data, 86400, 'image/jpeg');