Estadísticas de operadores
Casos totales, atendidos, no atendidos y tiempos de respuesta de tus operadores
operatorId puntual para un análisis individual o consulta el rango completo para una vista general del equipo.
Endpoint
Autenticación
Parámetros de consulta
Ejemplos de solicitud
- cURL
- JavaScript
Respuestas
200 - Respuesta exitosa
200 - Respuesta exitosa
422 - Unprocessable Entity
422 - Unprocessable Entity
500 - Internal Server Error
500 - Internal Server Error
Detalle de la respuesta
Autorizaciones
Basic authentication using Base64 encoded clientId:clientSecret
Parámetros de consulta
Search start date
Search end date
Operator ID to filter statistics for a specific operator
Respuesta
Statistics retrieved successfully
Identifier of the queried operator or aggregation
Total cases within the date range
Cases currently in the queue
Attended cases
Cases that expired without attention
Conversations whose last message was sent by the operator
Conversations whose last message was sent by the user
Conversations whose last message was sent by the bot
Unattended cases
Average reply time, in seconds
Average operator response time, in seconds
Cases transferred to another operator or team
Average conversation duration, in seconds