Estatísticas de operadores
Casos totais, atendidos, não atendidos e tempos de resposta dos seus operadores
operatorId específico para uma análise individual ou consulte o intervalo completo para uma visão geral da equipe.
Endpoint
Autenticação
Parâmetros de consulta
Exemplos de solicitação
- cURL
- JavaScript
Respostas
200 - Resposta bem-sucedida
200 - Resposta bem-sucedida
422 - Unprocessable Entity
422 - Unprocessable Entity
500 - Internal Server Error
500 - Internal Server Error
Detalhe da resposta
Autorizações
Basic authentication using Base64 encoded clientId:clientSecret
Parâmetros de consulta
Search start date
Search end date
Operator ID to filter statistics for a specific operator
Resposta
Statistics retrieved successfully
Identifier of the queried operator or aggregation
Total cases within the date range
Cases currently in the queue
Attended cases
Cases that expired without attention
Conversations whose last message was sent by the operator
Conversations whose last message was sent by the user
Conversations whose last message was sent by the bot
Unattended cases
Average reply time, in seconds
Average operator response time, in seconds
Cases transferred to another operator or team
Average conversation duration, in seconds