Flow

A flow can be seen as a customer journey which refers to the process or path that it takes when interacting with the chatbot. It is essential to guide them to meet a predefined target.

By identifying each touchpoint and understanding the customer's motivations and needs at each stage, companies can optimize their marketing strategies, improve customer satisfaction, and build brand loyalty.

After receiving a message, customers may have to take an action like clicking a button or sending a message back as an answer. Consequently, you can redirect them to specific flows to take a preset journey. By doing this, you can push users to follow some easy flow provoking an extra purchase for example. To get started you can check which flow is preset in your pathway by getting flows from a specific bot.

Get Flows

GET https://api.jelou.ai/v1/bots/:botId/flows

Get the flows from a bot

Query Parameters

Name	Type	Description
shouldPaginate	boolean	Paginate search results, defaults true
state	boolean	Obtain the flows according to the status. Pass as true to get all active flows

200

{
  "pagination": {
    "limit": 50,
    "total": 1,
    "offset": 0
  },
  "results": [
    {
      "id": 1111,
      "title": "hola",
      "intent": "hola",
      "isDefault": 1,
      "status": 1,
      "createdAt": "2022-10-19T21:16:01.000Z",
      "updatedAt": "2022-11-01T01:09:34.000Z",
      "providerId": {
        "wit": "876567417085871"
      }
    }
  ]
}

Response detail

The answer will give us specific information about flows and the status

id	Integer	id of the flow. This id must be set in the HSM configuration
tittle	String	Flow name
status	Boolean	Flow status. Only flows with status true should be configured in the HSM API
isDefault	Boolean	Flow is selected as default for the bot
createdAt	Date	Flow creation date
updatedAt	Date	Flow update date