Receiving messages

WhatsApp enables customers to engage directly with businesses by sending messages to inquire about products, make purchases, or await specific responses as inbound messages.

Those messages could be customer inquiries, appointment requests, order status, delivery status updates, feedback or reviews, support requests, or newsletter subscriptions. The system or application receiving the message would need to process the inbound message appropriately. For businesses and organizations, this often involves automation, routing, and generating responses based on the content and context of the received messages.

Furthermore, upon receiving incoming messages, you have the option to provide swift preset responses or manage them with precision, using webhooks to ensure that businesses and organizations can tailor their responses more effectively to user inquiries and requests in diverse scenarios.