Using Inbound messages

Throughout this documentation, we will explore the practical aspects of using inbound messages with webhooks.

Chatbot Integration: Webhooks can be used to receive incoming messages from users and pass them to a chatbot, which can analyze and respond to these messages based on predefined scripts or AI models.

Customer Support Ticketing: Incoming messages can trigger webhooks to create customer support tickets, ensuring that customer inquiries are properly logged and tracked for efficient handling.

Lead Generation: Inbound messages can be processed by webhooks to capture potential leads, with lead information being sent to CRM systems for follow-up.

Automated Notifications: Webhooks can automate responses to incoming messages, such as sending password reset instructions when a user requests a password reset via WhatsApp.

Content Sharing and Storage: Inbound media files like images and videos sent via WhatsApp can be processed by webhooks, which can store, analyze, or distribute the content as needed.

Survey and Feedback Collection: Webhooks can collect and aggregate survey responses or feedback provided by users through inbound messages on WhatsApp.

Appointment Scheduling: When users request appointments through WhatsApp, webhooks can facilitate scheduling by checking availability, booking the appointment, and sending confirmation details.