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POST
Available only on WhatsApp
Required Configuration: To send messages with call buttons, your WhatsApp account must have call configuration enabled. Contact the support team for more information.

Path parameters

string
required
Unique identifier of the bot sending the message.

Body parameters

string
required
Message type. Must be "voice_call".
string
required
Message recipient. Accepts a phone number in E.164 format without the leading + (e.g. 593999999999) or a BSUID (e.g. US.13491208655302741918) for users who have enabled phone number privacy in WhatsApp. See Identifying the recipient.
string
Message header.
string
required
Message body.
object
required
Button configuration.

Response

boolean
true if the message was sent successfully.
string
Identifier of the sent message.

Best Practices

Moderate Use: Use call buttons sparingly and only when live support is truly necessary. Make sure your support team is available when these buttons are sent.

Use Cases

  • Urgent live support
  • Complex queries that require verbal explanation
  • Personalized customer service
  • Escalation of technical issues