Call

curl --request POST \
  --url https://api.jelou.ai/v1/bots/BOT_ID/messages \
  --header 'Authorization: Basic <Base64Encoded clientId:clientSecret>' \
  --header 'Content-Type: application/json' \
  --data '{
    "type": "voice_call",
    "header": "Need Help?",
    "text": "Click the button to speak with an agent",
    "userId": "USER_ID",
    "parameters": {
      "display_text": "Call Support"
    }
  }'

{
  "success": true,
  "messageId": "msg_123456789"
}

{
  "message": "<string>",
  "statusMessage": "<string>",
  "status": 123,
  "error": {
    "code": "<string>",
    "key": "<string>",
    "description": "<string>",
    "developerMessages": {},
    "clientMessages": {}
  },
  "validationError": {}
}

{
  "message": "<string>",
  "statusMessage": "<string>",
  "status": 123,
  "error": {
    "code": "<string>",
    "key": "<string>",
    "description": "<string>",
    "developerMessages": {},
    "clientMessages": {}
  },
  "validationError": {}
}

{
  "message": "<string>",
  "statusMessage": "<string>",
  "status": 123,
  "error": {
    "code": "<string>",
    "key": "<string>",
    "description": "<string>",
    "developerMessages": {},
    "clientMessages": {}
  },
  "validationError": {}
}

POST

bots

{botId}

messages

curl --request POST \
  --url https://api.jelou.ai/v1/bots/BOT_ID/messages \
  --header 'Authorization: Basic <Base64Encoded clientId:clientSecret>' \
  --header 'Content-Type: application/json' \
  --data '{
    "type": "voice_call",
    "header": "Need Help?",
    "text": "Click the button to speak with an agent",
    "userId": "USER_ID",
    "parameters": {
      "display_text": "Call Support"
    }
  }'

{
  "success": true,
  "messageId": "msg_123456789"
}

{
  "message": "<string>",
  "statusMessage": "<string>",
  "status": 123,
  "error": {
    "code": "<string>",
    "key": "<string>",
    "description": "<string>",
    "developerMessages": {},
    "clientMessages": {}
  },
  "validationError": {}
}

{
  "message": "<string>",
  "statusMessage": "<string>",
  "status": 123,
  "error": {
    "code": "<string>",
    "key": "<string>",
    "description": "<string>",
    "developerMessages": {},
    "clientMessages": {}
  },
  "validationError": {}
}

{
  "message": "<string>",
  "statusMessage": "<string>",
  "status": 123,
  "error": {
    "code": "<string>",
    "key": "<string>",
    "description": "<string>",
    "developerMessages": {},
    "clientMessages": {}
  },
  "validationError": {}
}

Required Configuration: To send messages with call buttons, your WhatsApp account must have call configuration enabled. Contact the support team for more information.

curl --request POST \
  --url https://api.jelou.ai/v1/bots/BOT_ID/messages \
  --header 'Authorization: Basic <Base64Encoded clientId:clientSecret>' \
  --header 'Content-Type: application/json' \
  --data '{
    "type": "voice_call",
    "header": "Need Help?",
    "text": "Click the button to speak with an agent",
    "userId": "USER_ID",
    "parameters": {
      "display_text": "Call Support"
    }
  }'

Best Practices

Moderate Use: Use call buttons sparingly and only when live support is truly necessary. Make sure your support team is available when these buttons are sent.

Use Cases

Urgent live support
Complex queries that require verbal explanation
Personalized customer service
Escalation of technical issues

Authorizations

Authorization

string

header

required

Basic authentication using Base64 encoded clientId:clientSecret

Path Parameters

botId

string

required

The unique identifier of the bot

Body

application/json

Message payload. The structure varies based on the message type.

type

enum<string>

required

Type of message to send

Available options:

text

Example:

"text"

userId

string

required

Unique identifier of the user receiving the message. Accepts either a phone number in E.164 format without the leading '+' (e.g. '593999999999') or a BSUID (Business-Scoped User ID, e.g. 'US.13491208655302741918') for users who have enabled phone number privacy in WhatsApp.

Example:

"593999999999"

text

string

required

Text content of the message

Example:

"Hello, this is a text message"

botId

string

Unique identifier of the bot sending the message

Example:

"BOT_ID"

Response

Message sent successfully

success

boolean

Example:

true

messageId

string

Example:

"msg_123456789"

Whatsapp Flows

Carousel

⌘I

API reference

Send Messages

Campaigns

Conversations

Metrics

Users

Resources

Widget

Datum

External Support Panel

Memory Management

Best Practices

Use Cases

Authorizations

Path Parameters

Body

Response

​Best Practices

​Use Cases

Authorizations

Path Parameters

Body

Response

Best Practices

Use Cases