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POST
/
v1
/
bots
/
{botId}
/
messages
curl --request POST \
  --url https://api.jelou.ai/v1/bots/BOT_ID/messages \
  --header 'Authorization: Basic <Base64Encoded clientId:clientSecret>' \
  --header 'Content-Type: application/json' \
  --data '{
    "type": "voice_call",
    "header": "Need Help?",
    "text": "Click the button to speak with an agent",
    "userId": "USER_ID",
    "parameters": {
      "display_text": "Call Support"
    }
  }'

{
  "success": true,
  "messageId": "msg_123456789"
}
Required Configuration: To send messages with call buttons, your WhatsApp account must have call configuration enabled. Contact the support team for more information.
curl --request POST \
  --url https://api.jelou.ai/v1/bots/BOT_ID/messages \
  --header 'Authorization: Basic <Base64Encoded clientId:clientSecret>' \
  --header 'Content-Type: application/json' \
  --data '{
    "type": "voice_call",
    "header": "Need Help?",
    "text": "Click the button to speak with an agent",
    "userId": "USER_ID",
    "parameters": {
      "display_text": "Call Support"
    }
  }'

​
Best Practices

Moderate Use: Use call buttons sparingly and only when live support is truly necessary. Make sure your support team is available when these buttons are sent.

​
Use Cases

  • Urgent live support
  • Complex queries that require verbal explanation
  • Personalized customer service
  • Escalation of technical issues

Authorizations

​
Authorization
string
header
required

Basic authentication using Base64 encoded clientId:clientSecret

Path Parameters

​
botId
string
required

The unique identifier of the bot

Body

application/json

Message payload. The structure varies based on the message type.

​
type
enum<string>
required

Type of message to send

Available options:
text
Example:

"text"

​
userId
string
required

Unique identifier of the user receiving the message

Example:

"USER_ID"

​
text
string
required

Text content of the message

Example:

"Hello, this is a text message"

​
botId
string

Unique identifier of the bot sending the message

Example:

"BOT_ID"

Response

Message sent successfully

​
success
boolean
Example:

true

​
messageId
string
Example:

"msg_123456789"