Message Types
Call
Send a message with a button that initiates a voice call
POST
Available only on WhatsApp
Path parameters
string
required
Unique identifier of the bot sending the message.
Body parameters
string
required
Message type. Must be
"voice_call".string
required
Message recipient. Accepts a phone number in E.164 format without the leading
+ (e.g. 593999999999) or a BSUID (e.g. US.13491208655302741918) for users who have enabled phone number privacy in WhatsApp. See Identifying the recipient.string
Message header.
string
required
Message body.
object
required
Button configuration.
Response
boolean
true if the message was sent successfully.string
Identifier of the sent message.
Best Practices
Use Cases
- Urgent live support
- Complex queries that require verbal explanation
- Personalized customer service
- Escalation of technical issues