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In this guide you will connect your WhatsApp channel to Connect to start handling conversations, collaborating with your team, and sending campaigns from a single place. In this guide you will connect your WhatsApp Business channel to Connect so your team can handle conversations from the Multi-agent Panel.

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Prerequisites

Before you begin, make sure you have:
  • An active Jelou account
  • An active and verified Business Manager (Meta)
  • A WhatsApp Business API account (WABA) or the ability to create one
  • A phone number you can verify (SMS or call)
To avoid conflicts, we recommend using a number that is not associated with other WhatsApp apps.
1

Create the channel

Go to Channels and click Create channel.Assign a name (e.g., WhatsApp - Support) and select Connect as the integration (Operators).
2

Choose the Connect team

Select the Connect team that will handle this channel.That team will see and respond to messages from the Multi-agent Panel.
3

Log in with Meta

Click Connect with WhatsApp.A Meta window will open. Log in with your Facebook account.
4

Configure WhatsApp Business and verify the number

In the Meta flow:
  • Select your Business Manager
  • Create or select your WhatsApp Business Account (WABA)
  • Add the number and verify it (SMS or call)
The SIM or eSIM must be active and in a phone in order to receive the verification code.
5

Finish and return to Jelou

Complete the flow and click Finish.When you return to Jelou, your channel will be linked and ready to use in Connect.

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Channel ready to operate

Once you complete the process, your channel will be active within Connect. From that moment you will be able to:
  • Handle conversations with your team from Connect.
  • Send approved WhatsApp campaigns.
  • Escalate conversations from automation to human support without losing context.
Your conversational channel is now connected.