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From Settings → Scheduled hours you can define when your support is available. This configuration can be applied independently to:
  • Bot
  • Team
  • Operator
This allows you to adapt schedules to the actual structure of your operation.

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How to configure a schedule

For each schedule you must define:
1

Select the support days

Define on which days the bot, team, or operator will be available.
2

Define the start time

Set from what time support begins.
3

Define the end time

Indicate until what time support will be available.
This allows you to adjust the configuration to traditional working hours or shift-based schedules.

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24/7 support

If your operation is available all day, you can activate 24-hour mode with the On/Off toggle. There is no need to manually define time ranges.

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Multiple time ranges

If your operation works in blocks (for example, morning and afternoon), you can:
  • Add multiple schedules within the same configuration.
  • Define different day and time ranges as needed.
This makes it easy to manage more complex schedules without duplicating configurations.

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Benefits

Correctly configuring schedules allows you to:
  • Manage complex shifts simply.
  • Align automatic and human support with actual availability.
  • Offer a clear and consistent experience that respects the defined schedules.
A good configuration avoids confusion and improves coordination between the team and automation.