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What is Connect?

It is a unified inbox where agents view and respond to conversations from different channels in a single place. Today, customers can reach you through:
  • WhatsApp
  • Instagram
  • Facebook
  • Email
Connect centralizes these multiple channels in one place, providing a broader view of what is happening in real time.

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What makes it different?

Unlike tools like WhatsApp Business, which are designed for individual use, Connect is built for teams:
  • Multiple agents connected at the same time.
  • Integrated CRM to store and look up customer data.
  • Structured management of the complete support cycle.
In short, Connect is the human layer within the Jelou ecosystem:
a space where teams work with context, without losing messages and with full traceability.
When the AI agent needs to escalate a case, Connect receives the conversation with the full history.

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Campaigns

Campaigns
Not all conversations start with a message from the customer.
Many times the company needs to initiate contact: reminders, promotions, notifications, or follow-ups. That is what the Campaigns Module is for. It is Jelou’s tool for sending proactive messages on WhatsApp using HSM templates approved by Meta.

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What is it used for?

With Campaigns you can:
  • Create and manage templates (HSM).
  • Set up bulk sends to contact lists.
  • Personalize messages with dynamic variables.
  • Attach files.
  • Include interactive buttons.
  • Measure results with clear metrics:
    • Sent
    • Delivered
    • Read
    • Replied
All from a single space.

Your First Campaign

Create your first campaign and start conversations with strategy for your brand.

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Why is it important?

WhatsApp does not allow unrestricted bulk sends outside the 24-hour window.
Campaigns must be approved and correctly structured. The module ensures that:
  • Every message is validated.
  • Segmentation is clear.
  • Performance is measurable.
In other words, it turns bulk sending into a controlled and traceable process.

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How they work together

Brain and Connect do not compete.
They complement each other.
  • Campaigns starts conversations proactively.
  • Connect manages responses when customers interact.
  • The AI Agent can automate parts of the flow before escalating to a human.
This creates a complete cycle:
  1. The company sends a structured message.
  2. The customer replies.
  3. The AI Agent handles what can be automated.
  4. A human steps in when needed.
All within the same ecosystem.