You can download the app from:
The app is designed so operators can manage conversations from anywhere, maintaining the key features of the multi-agent panel.
Chats
In this section you can view all conversations assigned to you:
- Direct assignment
- Queue-based assignment
You can also:
- Search conversations by name or phone number
- View the status of each conversation
Features within the chat
Within each conversation you can:
- Send images and videos in real time
- Send files from the gallery
- Send audio messages
- Listen to audio at x2 speed
- View and complete the CRM
- Add and view tags
- Send pre-configured quick replies
Archived
Here you can view all previous conversations you have managed.
- If the session is active, you can re-contact the customer.
- The conversation will automatically move to the Chats section.
Additionally, in the archived section you can:
- View the information recorded in the CRM
- Check the tags associated with the conversation
Settings
In this section you will find:
- Dark and light theme to customize the interface.
- About, where you can:
- View the app version
- Check terms and privacy policy
- Operator status management (available, busy, etc.)
The mobile app allows you to maintain continuity of service, manage conversations in real time, and access all relevant customer information without depending on a desktop.
