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Conversations

  • Free plan: includes a limit of 125 workflow executions.
  • Paid plans: include consumable credits. Each workflow execution is deducted from those credits.
Enterprise customers operate on a credits model with a fixed price per 24-hour conversation. Contact the sales team to learn about the rates and conditions specific to your company. View available plans
The conversation is measured on a daily basis from 00:00 UTC to 23:59:59 UTC.

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Campaigns

Campaign charges depend on two variables:
  1. Campaign type: can be Marketing or Utility/Auth.
  2. Country of the contact receiving the message: the price is set by destination country, regardless of which number originates the send.
To send campaigns, the Free, Builder and Business plans must add a credit card to their Business Manager. Meta charges them directly for use of the messaging API. Learn more at the Meta Billing Hub Enterprise customers operate on a credits model with fixed prices per campaign conversation. Pricing may vary because Jelou pre-pays campaigns to Meta and absorbs the platform’s cost variability. Contact the sales team to learn about the rates and conditions specific to your company.
See the Refunds and retries page to learn how automatic refunds work for campaigns.

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Human handoff seats

Advisors who have access to handle conversations from the inbox have a recurring cost of $25 USD per seat.
  • Each seat allows a user to access the panel to manage conversations in real time.
  • The cost is independent of the volume of conversations handled by the advisor.