El canal personalizado permite que tu aplicación (web, móvil u otro backend) ejecute flujos publicados en Brain Studio mediante webhook y API REST, sin depender de WhatsApp ni Meta.Jelou recibe las interacciones de tu app, procesa el flujo de forma asíncrona y entrega las respuestas del bot a la URL que configures.
Inicia sesión en Jelou, ve a Canales y selecciona la opción personalizado.
Selector de canales con la opción personalizado
2
Nombrar el canal
Asigna un nombre descriptivo, por ejemplo App móvil - Producción. El nombre debe tener entre 4 y 50 caracteres.
3
Completar el modal de configuración
En el modal indica:
La URL del webhook donde Jelou entregará las respuestas del agente (campo obligatorio).
El tipo de autenticación opcional (api_key, bearer o basic) y su valor, si tu endpoint lo requiere.
La signing key (HMAC), obligatoria. Úsala para firmar tus solicitudes a la API de Jelou y verificar las respuestas que llegan a tu sistema.
Modal de configuración del canal personalizado
Los secretos se cifran en reposo y no se muestran en texto plano después de guardar. Si pierdes un valor, genera uno nuevo y actualiza la configuración.
4
Guardar y conectar
Guarda la configuración y asegúrate de que el canal quede conectado al proyecto correspondiente.
5
Construir la lógica en Brain Studio
Abre el proyecto en Brain Studio, selecciona el canal personalizado en el listado de workflows y comienza a construir con Jelou.
Canvas de Brain Studio con el canal personalizado seleccionado
Cuando el agente responde, Jelou hace POST a tu webhook. La entrega tiene un límite total de 20 segundos que cubre hasta 3 intentos, reintentados ante 5xx, 429, conexión rechazada y sockets reseteados. Los timeouts y los fallos de DNS no se reintentan. Cada intento lleva el mismo messageId, así que tu endpoint debe deduplicar por él y responder de forma idempotente. Ver Entrega y reintentos.
Para enviar interacciones, verificar firmas HMAC y consultar el estado de la sesión, consulta la referencia de API:
API Canal personalizado
Introducción, endpoints, formatos de respuesta y firma HMAC.
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