Aprovisiona un número de teléfono activando un canal de ElevenLabs con SIP trunk o Twilio, y asígnale un agente.
El número de teléfono con el que tu agente recibe y emite llamadas se aprovisiona activando un canal de ElevenLabs. Se agrega igual que cualquier otro canal de tu proyecto, desde Agregar canal.
Opción ElevenLabs en el menú Agregar canal
Si lo que quieres es habilitar llamadas sobre un número de WhatsApp que ya tienes, el camino es distinto y no necesitas aprovisionar un número nuevo. Consulta Llamadas de WhatsApp.
El segundo paso aprovisiona el número y lo deja listo para que le asignes un agente de voz.Lo primero que eliges es el proveedor del número, y de ahí salen cuatro caminos distintos. La elección importa porque determina sobre qué infraestructura queda el número: puede quedar en la cuenta de ElevenLabs de Jelou, en tu propia cuenta de Twilio o enrutado por tu propia troncal SIP.
SIP trunk
Twilio · Cuenta de Jelou
Twilio · Mis credenciales
Indicas el número de teléfono con su código de país.Opcionalmente puedes activar Troncal SIP propia, que enruta las llamadas salientes por tu propia troncal SIP. Al activarla se piden:
Usa tu propia troncal si ya tienes un contrato de telefonía que quieres aprovechar o si necesitas que las llamadas salientes muestren un identificador que ya controlas.
Aprovisionas sobre la infraestructura de Jelou, sin necesidad de tener cuenta en Twilio.Filtras por País y usas el campo Contiene para buscar por dígitos o letras. La lista muestra los números disponibles con su ciudad y su tarifa, así que ves el costo antes de elegir.
Búsqueda de número en la cuenta de Jelou
Aprovisionas sobre tu propia cuenta de Twilio. Se piden:
Campo
Contenido
Account SID de Twilio
El identificador de tu cuenta, con el formato AC....
En cualquiera de los caminos, el último campo es el agente entrante: el agente predefinido que responde las llamadas entrantes en ese número. Puedes dejarlo en Sin agente y asignarlo más tarde.
Una vez creado, la pantalla de configuración del canal reúne todo lo que puedes revisar y cambiar. Arriba se muestran dos identificadores listos para copiar: el ID del canal y el ID del número (con el formato phnum_...).
Configuración de un canal ya creado
Agente que responde es el campo que conecta las dos piezas: define el agente de voz que atiende las llamadas entrantes en ese número.
Mientras el campo esté en Sin agente, el número no atiende las llamadas entrantes.
El botón Llamada de prueba te permite validar el agente antes de publicarlo.
La llamada de prueba marca un número real y consume créditos como cualquier otra llamada saliente. Aparece en el registro de llamadas junto con las de producción.
El costo de telefonía por minuto se muestra en la propia configuración del canal, y también junto a cada número al momento de elegirlo. Estas tarifas cubren solo el número y la línea telefónica:
Concepto
Tarifa base de telefonía
Renta del número
1.15 USD/mes
Llamadas entrantes
0.0085 USD/min
Llamadas salientes
0.014 USD/min
El minuto de conversación del agente de voz (la voz y el modelo de IA) se cobra aparte de la telefonía, según el plan de tu empresa. El consumo de cada llamada se descuenta en créditos y queda registrado en la pestaña Llamadas.
El registro, la grabación y la transcripción de cada llamada.
Gestionar números desde el CLI
jelou voice numbers lista los números de tu organización y los del proveedor.
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Es el nombre con el que lo vas a reconocer en tu lista de canales.`]}),`\n`,_jsx(Frame,{caption:`Paso 1 de la activación`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-paso-1.png?fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=4b9fa3cdca6acf0723872b298c16b3ed`,alt:`Modal Activar canal de ElevenLabs en el paso 1 de 2, con el campo obligatorio Nombre del canal y los botones Cancelar y Continuar`,\"data-og-width\":`665`,width:`665`,\"data-og-height\":`378`,height:`378`,\"data-path\":`assets/images/voice/activar-canal-paso-1.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-paso-1.png?w=280\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=448bacf446fcefafbaf9a1337234f0fa 280w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-paso-1.png?w=560\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=3ab109709d17096c03ba3acce0a24a7e 560w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-paso-1.png?w=840\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=69741906eed2cb9fb932cce2fef8276c 840w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-paso-1.png?w=1100\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=649e025edc1aed93a61eebf8c41a6de2 1100w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-paso-1.png?w=1650\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=be608bec1f3ad0b5d18e6221574c0e0f 1650w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-paso-1.png?w=2500\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=01dfeccc532b0d1476c7c9111b69397b 2500w`})}),`\n`,_jsx(Heading,{level:`2`,id:`paso-2-elige-de-dónde-sale-el-número`,children:`Paso 2: elige de dónde sale el número`}),`\n`,_jsx(_components.p,{children:`El segundo paso aprovisiona el número y lo deja listo para que le asignes un agente de voz.`}),`\n`,_jsxs(_components.p,{children:[`Lo primero que eliges es el `,_jsx(_components.strong,{children:`proveedor del número`}),`, y de ahí salen cuatro caminos distintos. La elección importa porque determina `,_jsx(_components.strong,{children:`sobre qué infraestructura queda el número`}),`: puede quedar en la cuenta de ElevenLabs de Jelou, en tu propia cuenta de Twilio o enrutado por tu propia troncal SIP.`]}),`\n`,_jsxs(Tabs,{children:[_jsxs(Tab,{title:`SIP trunk`,id:`sip-trunk`,children:[_jsxs(_components.p,{children:[`Indicas el `,_jsx(_components.strong,{children:`número de teléfono`}),` con su código de país.`]}),_jsxs(_components.p,{children:[`Opcionalmente puedes activar `,_jsx(_components.strong,{children:`Troncal SIP propia`}),`, que enruta las llamadas salientes por tu propia troncal SIP. Al activarla se piden:`]}),_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Campo`}),_jsx(_components.th,{children:`Contenido`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Dirección SIP`})}),_jsxs(_components.td,{children:[`La dirección de tu troncal, con el formato `,_jsx(_components.code,{children:`sip:[email protected]`}),`.`]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Usuario SIP`})}),_jsx(_components.td,{children:`El usuario de autenticación.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Contraseña SIP`})}),_jsx(_components.td,{children:`La contraseña, oculta por defecto.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Transporte`})}),_jsx(_components.td,{children:`El protocolo de transporte, por ejemplo TLS.`})]})]})]}),_jsx(Frame,{caption:`SIP trunk con troncal propia activada`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-sip-trunk-propia.png?fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=bd177964d84c795dc94bed8f972dd229`,alt:`Paso 2 con SIP trunk seleccionado y el interruptor de Troncal SIP propia activado, mostrando los campos Dirección SIP, Usuario SIP, Contraseña SIP y Transporte`,\"data-og-width\":`562`,width:`562`,\"data-og-height\":`976`,height:`976`,\"data-path\":`assets/images/voice/activar-canal-sip-trunk-propia.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-sip-trunk-propia.png?w=280\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=febd660a63ea25b10f36b5c7afd95c40 280w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-sip-trunk-propia.png?w=560\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=623d504ccdbf74babd16e7a3585e2c02 560w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-sip-trunk-propia.png?w=840\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=271a9ed34a9fa61700f66176cbb6c100 840w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-sip-trunk-propia.png?w=1100\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=a417f5f118ea7dbe5ba27398265cadd1 1100w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-sip-trunk-propia.png?w=1650\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=58403e4622df44f4678a656d286c8cf7 1650w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-sip-trunk-propia.png?w=2500\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=cb9f69f263bd82000c8dbd0e9c540186 2500w`})}),_jsx(Tip,{children:_jsx(_components.p,{children:`Usa tu propia troncal si ya tienes un contrato de telefonía que quieres aprovechar o si necesitas que las llamadas salientes muestren un identificador que ya controlas.`})})]}),_jsxs(Tab,{title:`Twilio · Cuenta de Jelou`,id:`twilio-%C2%B7-cuenta-de-jelou`,children:[_jsx(_components.p,{children:`Aprovisionas sobre la infraestructura de Jelou, sin necesidad de tener cuenta en Twilio.`}),_jsxs(_components.p,{children:[`Filtras por `,_jsx(_components.strong,{children:`País`}),` y usas el campo `,_jsx(_components.strong,{children:`Contiene`}),` para buscar por dígitos o letras. La lista muestra los números disponibles con su ciudad y su tarifa, así que ves el costo antes de elegir.`]}),_jsx(Frame,{caption:`Búsqueda de número en la cuenta de Jelou`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-twilio-jelou.png?fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=3c28163ae0ef754efe5e9cd6b23180f1`,alt:`Paso 2 con Twilio y Cuenta de Jelou seleccionados, el selector de País, el buscador Contiene y una lista de números con su ubicación y tarifas mensuales y por minuto`,\"data-og-width\":`559`,width:`559`,\"data-og-height\":`997`,height:`997`,\"data-path\":`assets/images/voice/activar-canal-twilio-jelou.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-twilio-jelou.png?w=280\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=525add3727ea5b8056af94fbeeab3335 280w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-twilio-jelou.png?w=560\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=3686fe8cdacb811b56bc7b88c4e4ccc9 560w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-twilio-jelou.png?w=840\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=9d4e06b6e5622a5a51b83f029b49fe94 840w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-twilio-jelou.png?w=1100\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=f31db7e7eb3f8fd48b068ff0421ed304 1100w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-twilio-jelou.png?w=1650\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=db1c5c64c6bd988a4947f7a7e01463a5 1650w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-twilio-jelou.png?w=2500\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=13ea4f4f9e7d30a0add112750440b105 2500w`})})]}),_jsxs(Tab,{title:`Twilio · Mis credenciales`,id:`twilio-%C2%B7-mis-credenciales`,children:[_jsx(_components.p,{children:`Aprovisionas sobre tu propia cuenta de Twilio. Se piden:`}),_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Campo`}),_jsx(_components.th,{children:`Contenido`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Account SID de Twilio`})}),_jsxs(_components.td,{children:[`El identificador de tu cuenta, con el formato `,_jsx(_components.code,{children:`AC...`}),`.`]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Auth Token de Twilio`})}),_jsx(_components.td,{children:`El token de autenticación, oculto por defecto.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Número de teléfono`})}),_jsx(_components.td,{children:`El número con su código de país.`})]})]})]}),_jsx(Frame,{caption:`Twilio con credenciales propias`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-twilio-credenciales.png?fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=d835c4ac00bdab9dfe0fd43ffe0f99ad`,alt:`Paso 2 con Twilio y Mis credenciales seleccionados, mostrando los campos Account SID de Twilio, Auth Token de Twilio y Número de teléfono`,\"data-og-width\":`570`,width:`570`,\"data-og-height\":`824`,height:`824`,\"data-path\":`assets/images/voice/activar-canal-twilio-credenciales.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-twilio-credenciales.png?w=280\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=971c7f12dfe9cf0550b99ba1955dcef4 280w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-twilio-credenciales.png?w=560\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=92310976530fc354c4838369c000727c 560w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-twilio-credenciales.png?w=840\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=deeb46343b713058f605ea941a1335ae 840w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-twilio-credenciales.png?w=1100\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=3653141f901066929ec3f25ca38453ef 1100w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-twilio-credenciales.png?w=1650\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=1be7f1f194e40200bbf3b5da638d0aa0 1650w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-twilio-credenciales.png?w=2500\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=b0887288ecaf1f5c59faeb7020bbb912 2500w`})})]})]}),`\n`,_jsx(Heading,{level:`3`,id:`agente-entrante`,children:`Agente entrante`}),`\n`,_jsxs(_components.p,{children:[`En cualquiera de los caminos, el último campo es el `,_jsx(_components.strong,{children:`agente entrante`}),`: el agente predefinido que responde las llamadas entrantes en ese número. Puedes dejarlo en `,_jsx(_components.strong,{children:`Sin agente`}),` y asignarlo más tarde.`]}),`\n`,_jsx(Frame,{caption:`SIP trunk sin troncal propia`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-sip-trunk.png?fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=8d9764840f5c4d55a994a8f356e3fda2`,alt:`Paso 2 con SIP trunk seleccionado, el número de teléfono, el interruptor de troncal propia apagado y el selector Agente entrante en Sin agente`,\"data-og-width\":`582`,width:`582`,\"data-og-height\":`701`,height:`701`,\"data-path\":`assets/images/voice/activar-canal-sip-trunk.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-sip-trunk.png?w=280\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=53b9c3cb0b8455955d52473d3349b65f 280w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-sip-trunk.png?w=560\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=4022d9e109cfbd4582f1653ec2f36cd4 560w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-sip-trunk.png?w=840\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=c66d62033a9a4c7b0ebda560f35b5844 840w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-sip-trunk.png?w=1100\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=23d052558dd6037a77049a5c4939598a 1100w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-sip-trunk.png?w=1650\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=76ce0bd37f8b50e3a75f547565143d96 1650w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/activar-canal-sip-trunk.png?w=2500\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=0f10dbe03360a8f1fa2730be9d9ecc78 2500w`})}),`\n`,_jsxs(_components.p,{children:[`Confirma con `,_jsx(_components.strong,{children:`Crear canal`}),` para terminar.`]}),`\n`,_jsx(Heading,{level:`2`,id:`configuración-del-canal`,children:`Configuración del canal`}),`\n`,_jsxs(_components.p,{children:[`Una vez creado, la pantalla de configuración del canal reúne todo lo que puedes revisar y cambiar. Arriba se muestran dos identificadores listos para copiar: el `,_jsx(_components.strong,{children:`ID del canal`}),` y el `,_jsx(_components.strong,{children:`ID del número`}),` (con el formato `,_jsx(_components.code,{children:`phnum_...`}),`).`]}),`\n`,_jsx(Frame,{caption:`Configuración de un canal ya creado`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/configuracion-canal.png?fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=abb92bb3c05a803ef2d183d3e4b55f51`,alt:`Pantalla de configuración del canal con el proveedor del número, el número de teléfono, el botón Llamada de prueba, el costo por minuto, el selector Agente que responde y la sección Eliminar canal`,\"data-og-width\":`1844`,width:`1844`,\"data-og-height\":`758`,height:`758`,\"data-path\":`assets/images/voice/configuracion-canal.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/configuracion-canal.png?w=280\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=a4939d421e638d99ebf6dc9d342efa14 280w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/configuracion-canal.png?w=560\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=cf4d08722342e1a4b9bad0641b9042e9 560w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/configuracion-canal.png?w=840\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=d2dc987fcd82158bdc520783712ca5bf 840w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/configuracion-canal.png?w=1100\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=7a463917930fc575c002d44019fde5d6 1100w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/configuracion-canal.png?w=1650\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=4734fa5e930aa0c7040b9722475abbaf 1650w, https://mintcdn.com/jelouai/ULgwEHLikEppkuDq/assets/images/voice/configuracion-canal.png?w=2500\u0026fit=max\u0026auto=format\u0026n=ULgwEHLikEppkuDq\u0026q=85\u0026s=3c1253d4c7ca727025fa4369cd53e630 2500w`})}),`\n`,_jsxs(_components.p,{children:[_jsx(_components.strong,{children:`Agente que responde`}),` es el campo que conecta las dos piezas: define el agente de voz que atiende las llamadas entrantes en ese número.`]}),`\n`,_jsx(Warning,{children:_jsxs(_components.p,{children:[`Mientras el campo esté en `,_jsx(_components.strong,{children:`Sin agente`}),`, el número no atiende las llamadas entrantes.`]})}),`\n`,_jsx(Heading,{level:`3`,id:`llamada-de-prueba`,children:`Llamada de prueba`}),`\n`,_jsxs(_components.p,{children:[`El botón `,_jsx(_components.strong,{children:`Llamada de prueba`}),` te permite validar el agente antes de publicarlo.`]}),`\n`,_jsx(Warning,{children:_jsxs(_components.p,{children:[`La llamada de prueba marca un número real y consume créditos como cualquier otra llamada saliente. Aparece en el `,_jsx(_components.a,{href:`/guides/voice/calls`,children:`registro de llamadas`}),` junto con las de producción.`]})}),`\n`,_jsx(Heading,{level:`3`,id:`tarifas`,children:`Tarifas`}),`\n`,_jsx(_components.p,{children:`El costo de telefonía por minuto se muestra en la propia configuración del canal, y también junto a cada número al momento de elegirlo. Estas tarifas cubren solo el número y la línea telefónica:`}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Concepto`}),_jsx(_components.th,{children:`Tarifa base de telefonía`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Renta del número`}),_jsx(_components.td,{children:`1.15 USD/mes`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Llamadas entrantes`}),_jsx(_components.td,{children:`0.0085 USD/min`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Llamadas salientes`}),_jsx(_components.td,{children:`0.014 USD/min`})]})]})]}),`\n`,_jsx(Note,{children:_jsxs(_components.p,{children:[`El minuto de conversación del agente de voz (la voz y el modelo de IA) se cobra aparte de la telefonía, según el plan de tu empresa. 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