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The WhatsApp Template node allows you to send messages previously approved by Meta, which have a defined structure and dynamic fields.

Create your first template

Learn how to create and configure your first WhatsApp template.

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When to use it?

Templates are mandatory for initiating conversations outside the 24-hour window on WhatsApp. Most common use cases:
  • Notifications and alerts
  • Order or appointment confirmations
  • Payment reminders
  • Marketing campaigns

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Configuration

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General

1

Select a template

Choose a template from your WhatsApp Business portfolio. You can refresh the list with the refresh button.You can also create a new template from the campaigns module. A preview of the selected template will be displayed.
2

Define recipients

Add one or more phone numbers.You can use dynamic variables such as {{$user.phone}}.
3

Media (optional)

If the template includes multimedia content, upload the corresponding file:
  • Image
  • Video
  • Document
4

Parameters (optional)

Dynamic fields will appear automatically when the template is selected.Fill in each one with:
  • Fixed text
  • Dynamic variables
5

Response (optional)

If the template includes buttons, you can configure their behavior:
  • Link to workflow: redirects the user to another flow.
  • Send text: automatically responds with a message.

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Additional options

  • Single-use button: deactivates buttons after the user’s first interaction.
  • Parameters in memory: allows saving information when the user interacts with a button. Maximum allowed: 15 parameters.