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The WhatsApp Template node allows you to send messages previously approved by Meta, which have a defined structure and dynamic fields.

Create your first template

Learn how to create and configure your first WhatsApp template.

When to use it?

Templates are mandatory for initiating conversations outside the 24-hour window on WhatsApp. Most common use cases:
  • Notifications and alerts
  • Order or appointment confirmations
  • Payment reminders
  • Marketing campaigns

Configuration

General

1

Select a template

Choose a template from your WhatsApp Business portfolio. You can refresh the list with the refresh button.You can also create a new template from the campaigns module. A preview of the selected template will be displayed.
2

Define recipients

Add one or more phone numbers.You can use dynamic variables such as {{$user.phone}}.
3

Media (optional)

If the template includes multimedia content, upload the corresponding file:
  • Image
  • Video
  • Document
4

Parameters (optional)

Dynamic fields will appear automatically when the template is selected.Fill in each one with:
  • Fixed text
  • Dynamic variables
5

Response (optional)

If the template includes buttons, you can configure their behavior:
  • Link to workflow: redirects the user to another flow.
  • Send text: automatically responds with a message.

Additional options

  • Single-use button: deactivates buttons after the user’s first interaction.
  • Parameters in memory: allows saving information when the user interacts with a button. Maximum allowed: 15 parameters.