Provision a phone number by activating an ElevenLabs channel with SIP trunk or Twilio, and assign it an agent.
The phone number your agent uses to receive and place calls is provisioned by activating an ElevenLabs channel. You add it like any other channel in your project, from Add channel.
ElevenLabs option in the Add channel menu
If what you want is to enable calling on a WhatsApp number you already have, the path is different and you don’t need to provision a new number. See WhatsApp calling.
The second step provisions the number and leaves it ready for you to assign a voice agent to it.The first thing you choose is the number provider, and from there four different paths open up. The choice matters because it determines which infrastructure the number lives on: it can sit in Jelou’s ElevenLabs account, in your own Twilio account, or be routed through your own SIP trunk.
SIP trunk
Twilio · Jelou account
Twilio · My credentials
You enter the phone number with its country code.Optionally you can enable Own SIP trunk, which routes outbound calls through your own SIP trunk. Enabling it asks for:
Use your own trunk if you already have a telephony contract you want to leverage, or if you need outbound calls to present an identifier you already control.
You provision on Jelou’s infrastructure, with no need for a Twilio account of your own.You filter by Country and use the Contains field to search by digits or letters. The list shows the available numbers with their city and their rate, so you see the cost before choosing.
Searching for a number in the Jelou account
You provision on your own Twilio account. It asks for:
On every path, the last field is the inbound agent: the default agent that answers inbound calls on that number. You can leave it on No agent and assign it later.
Once created, the channel configuration screen brings together everything you can review and change. At the top it shows two identifiers ready to copy: the channel ID and the number ID (in the phnum_... format).
Configuration of an existing channel
Answering agent is the field that connects the two pieces: it defines the voice agent that handles inbound calls on that number.
While the field is set to No agent, the number does not answer inbound calls.
