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Introduction

The Web channel is the chat widget you install on your website. When you create it, Jelou automatically generates a widget API Key and publishes the channel to production; you use that API Key to embed the widget on your page through a script. The widget can be connected in two ways:
  • To a Brain project, where a workflow replies.
  • To the inbox, where operators reply.

Activate Web channel window

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Prerequisites

Before activating the channel you need:
  • Access to the Channels section and permission to create channels.
  • Access to your site’s source code, or permission to add scripts to your pages.
The Web channel is available to every company type.

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Activate the channel

1

Open the form

Go to Channels and choose Web. The Activate Web channel window opens.
2

Name the channel

Type a descriptive name, for example Web Main Site. It must be between 4 and 50 characters.
3

Choose the connection

By default the channel connects to a project: pick it from the list, which is searchable.If you prefer operators to handle the conversations, open the Advanced section and turn on Channel connected to the inbox.
4

Create and connect

Click Create and connect channel. The button stays disabled until the name is longer than 3 characters and there’s a valid connection: a selected project or the inbox turned on.

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Install the widget

Open the channel from the Channels table to see its settings, organized in four tabs:
Before publishing the widget on a live site, configure the domain allowlist under Security.

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Notes

  • You can keep editing the channel name afterwards; the API Key doesn’t change.
  • The widget’s appearance is configured automatically with default values, so the channel works from the start even if you never open the Appearance tab.
  • A single project can have several Web channels; each one has its own API Key.