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The Advanced settings screen brings together what your operators can do in the Inbox and the times that apply to templates and buttons. Options are organized in three tabs:

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Open advanced settings

1

Open the screen

Go to Settings > Advanced settings in the side menu. The screen opens on the Global tab.
2

Pick a tab

Select Global, Channel, or Team depending on what you want to configure.
3

Pick a channel or a team

On the Channel and Team tabs, use the selector in the header to choose the channel or team. The Global tab has no selector.
  • The channel selector remembers the last channel you picked.
  • The team selector shows the first team in the list by default.
Each option shows its description below the title. Next to the title, the (i) icon shows extra information.

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Autosave

There’s no Save button: each option saves on its own. Next to the option you’ll see the save status:

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Global tab

Options on this tab apply to the whole company.
Advanced settings Global tab with the AI Conversation Summary, Enable notification sending, and Enable unavailable status motive switches, and the Logout due to inactivity selector set to 3 hours

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Channel tab

Options on this tab apply only to the channel you picked in the selector.
Advanced settings Channel tab with the channel selector in the header and the General, Inbox, and Templates and buttons sections

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General

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Inbox

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Templates and buttons

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Team tab

Options on this tab apply only to the team you picked in the selector.
Advanced settings Team tab with the team selector in the header and the Multimedia sending switch turned on

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If you have no channels or teams

If your company doesn’t have channels or teams yet, the matching tab prompts you to create them:

AI conversation summary

How to generate and read the summary in the Inbox.

Unavailable reasons

How operators say why they’re unavailable.