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When Jelou sends emails on behalf of your company, email providers need to verify that you authorized it. To do this, you must add two records to your domain’s DNS:
  • DKIM — signs your emails to prove they are legitimate.
  • Return-Path — defines where undeliverable emails bounce back to.
This setup is performed by the team that manages your domain’s DNS. The exact steps depend on your provider (Namecheap, GoDaddy, Cloudflare, Route 53, among others).

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Step 1: Share your domain with Jelou

Tell Jelou which domain you will be sending emails from.
  • Format: <companyName>.com
  • Example: google.com

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Step 2: Receive the DNS records

Jelou will provide the DKIM and Return-Path values you need to add. They will look similar to this:
DKIM and Return-Path records provided by Jelou

DKIM and Return-Path records provided by Jelou

Each record includes three pieces of information: Hostname, Type, and the value you need to copy.
Copy the values exactly as provided, without extra spaces or line breaks. The DKIM value is a long string: make sure it was copied in full.

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Step 3: Add the records in your provider

Below is an example using Namecheap.

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Open your domain management

Sign in to your account, choose Domain List in the left menu and click Manage next to your domain:
Namecheap domain list with the Manage button

Namecheap domain list with the Manage button

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Open Advanced DNS

Go to the Advanced DNS tab from the top menu and click Add New Record:
Namecheap Advanced DNS tab with the Add New Record button

Namecheap Advanced DNS tab with the Add New Record button

If the Host Records section does not appear under Advanced DNS, your domain is not using Namecheap’s BasicDNS — it is delegated to another provider (your own nameservers, Cloudflare, Route 53, or Namecheap’s hosting nameservers). In that case create both records at whichever provider answers for your domain, not here. You can confirm who that is by looking up the nameservers for your domain.

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Create both records

Add one record for each value Jelou provided: Once finished, the records should look like this:
Return-Path CNAME record created

Return-Path CNAME record created

DKIM TXT record created

DKIM TXT record created

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Step 4: Save and wait for propagation

Click Save All Changes. Newly created records usually take about 30 minutes to take effect, though propagation can take longer depending on your provider.

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Step 5: Notify Jelou

Once you have saved the records, let Jelou know so the configuration can be verified and sending from your domain activated.

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Troubleshooting

DNS propagation takes time. Wait at least 30 minutes and request another verification. Also confirm the records were created on the same domain you reported in Step 1.
Some DNS panels visually truncate long strings, which is normal. If you suspect the value is incomplete, edit the record and paste the full value again.
Several providers complete the domain for you. Enter only the hostname portion (for example pm-bounces), without repeating your domain at the end.

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Next step

To receive the emails arriving in your mailboxes in Jelou, set up automatic forwarding:

Email forwarding

Set up automatic forwarding from your mailboxes to Jelou.