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For Jelou to handle the emails arriving in your mailboxes, you need to set up automatic forwarding from your email provider to the address Jelou gives you.

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Prerequisites

Before you start, make sure you have:
  • An Email channel created in Jelou.
  • The forwarding address provided by Jelou, in the format forward@<companyName>.jlu.ai.
  • Administrator access to the mailbox you want to forward.
You must repeat this setup for each mailbox you want to connect to Jelou. Every mailbox is configured independently.

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Example with Gmail

The exact steps depend on your email provider. Below is the process using Gmail (Google Workspace):

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Step 1: Prepare the email address

Create or identify the email address your customers will write to. Verify that it can receive emails before continuing.

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Step 2: Open Gmail settings

Sign in to that account and click the settings icon in the top right corner. Gmail opens a quick settings panel — click See all settings to open the full settings page.

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Step 3: Go to the forwarding tab

Select the Forwarding and POP/IMAP tab.

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Step 4: Add the Jelou address

In the Forwarding section, click Add a forwarding address and enter the address provided by Jelou:
For security, Gmail will send a verification email to that address.

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Step 5: Confirm the verification

That verification arrives at Jelou, not in your mailbox. Ask Jelou for the verification link or code and enter it in Gmail to confirm the address.

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Step 6: Enable forwarding

Back in the Forwarding and POP/IMAP tab:
  1. Select the Forward a copy of incoming mail to… option.
  2. Choose the Jelou forwarding address from the dropdown.
  3. Choose what to do with the Gmail copy: you can keep it in your inbox, archive it, or send it to trash.
We recommend keeping the copy in your inbox, so you retain a backup of incoming emails in your own mailbox.

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Step 7: Save your changes

Click Save Changes at the bottom of the page. Forwarding becomes active immediately.

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Verification

To confirm everything is set up correctly, send a test email to your mailbox and check that the conversation appears in Jelou. If the email doesn’t arrive, check that:
  • Forwarding is enabled, not just added.
  • The forwarding address is verified in Gmail.
  • You are using the exact address Jelou provided.

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Next step

If you will also send emails from your own domain, configure the DNS records:

Authorize sending from your domain

Add the DKIM and Return-Path records so Jelou can send emails on behalf of your domain.