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Introduction

For Jelou to send mail on your behalf, you have to prove the address is yours. There are two paths and this is the short one: verify a single address by confirming a link that arrives in your mailbox, without adding any DNS record. It’s the right path when you don’t have access to the domain’s DNS panel, when you want to test the channel before involving the infrastructure team, or when mail volume is low.
This method authorizes one address, not the whole domain. If you later need to reply from another address on the same domain, that one needs verifying too.

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When to use each path

Verifying an address enables sending, it does not improve deliverability. Without your domain’s DKIM records, mail goes out signed with Postmark’s domain and some recipients may classify it as spam. For production volume, authorizing the domain is the recommended path.

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Prerequisites

  • The Email channel already created. See Email
  • Access to the mailbox of the address you’re verifying, to open the confirmation link

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Verify the address

1

Leave the own-domain box unchecked

When creating the channel, don’t check the option to use your own domain. Jelou takes that path as single-address verification.
2

Wait for the confirmation message

Once creation finishes, Postmark sends a message to the address you entered. The subject mentions the sender confirmation.
3

Open the confirmation link

Open the message from that address’s mailbox and click the link. This is the step that proves the address is yours.
The link arrives at that address, not in the Jelou panel. If the mailbox already forwards all its mail to Jelou, the confirmation link gets forwarded too: set up forwarding after confirming, not before.
4

Confirm the status on the channel

Go back to the channel in Jelou and use the verify button. The status turns to confirmed and the channel can now send from that address.

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Possible states

While the status is Pending, the channel receives mail and opens tickets normally. What it can’t do yet is reply from that address.

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Limitations

  • It authorizes one address, not the domain. Each additional address needs its own verification.
  • It doesn’t improve deliverability. Mail goes out signed with Postmark’s domain, not yours.
  • It doesn’t work with free-mail addresses. See the deliverability section of the channel guide.

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Next step

With the address confirmed, set up forwarding from your mailbox so mail reaches the channel: Email forwarding.
If your DNS team can add the records later, switch to the own-domain path. It improves deliverability and removes the need for a per-address verification.