With the Question node you send a message to the user and wait for their response before continuing with the flow. The response is automatically saved in a memory variable that you define.
Unlike the Text node, the Question node pauses the flow until the user responds.
Configuration
General tab
- Text: Write the message or question you want to send to the user. You can include variables and emojis.
Hello {{$user.names}}, what is your email address?
Advanced tab
- Save response as: Define the name of the variable where you save the user’s response (for example:
userEmail).
- Use memory: If you enable this option, the node checks whether the variable already has a saved value. If it does, it does not ask again and continues automatically.
The response becomes available at {{$memory.userEmail}} and you can use it in any subsequent node in the flow.
The Question node supports different capture types depending on what you need from the user:
| Type | What it captures |
|---|
| Text | Any text message from the user |
| Location | GPS coordinates (latitude and longitude) via share location button |
| Identity document | Image of an identification document |
| Video selfie | Video recorded with the device’s camera |
{
"latitude": -0.1806532,
"longitude": -78.4678382
}
Limits by channel
| Channel | Maximum characters |
|---|
| WhatsApp | 4,096 |
| Facebook | 2,000 |
| Instagram | 1,000 |
| Web / Twitter | 4,096 |
Example
If you configure:
- Text:
What is your name?
- Save response as:
userName
The user’s response will be saved in {{$memory.userName}} and you can use it in any subsequent node in the flow. 