Version: always use the latest available version.
Prerequisites
✅ Checklist to start without blockers
- You must have a Terms and Conditions PDF (public URL) to configure in the agent. This is mandatory.
- The user must be able to take photos from the chat (camera permissions must be enabled on the device).
- Recommended: define the handling flow if you enable Human in the loop (who reviews, response times, and what happens if there is no response).
How does it work?
In less than 1 minute, the user completes the following steps:Access via a unique link
The user receives a unique link via WhatsApp to start the session. The link contains a non-reusable session identifier and the associated flow information.
Take a photo
The user captures a real-time photo from the camera, with visual guides to ensure a correct shot.
Capture their identity document
Front and back images of the document are requested, with visual assistance to validate validity and authenticity.
Connection from Marketplace
Access the platform
Go to apps.jelou.ai.
On the home screen you will see Brain Studio and Connect. In Brain Studio, select Marketplace.
Connect the integration
Search for KYC and you will see the integration details, including pricing, a trial feature, and availability by country.
To use the free trial, click “Connect”.
Once connected, the work canvas in Brain will open so you can configure and use it.
Initial configuration
- To use WebView validation, select the option corresponding to Passive biometrics.
- The first thing to configure is the version found under “Advanced settings” (at the bottom).
- Configure Save result as according to your needs. If you want to review the detail of each field, go to the Settings section.
Configure Outputs
This agent has 2 success outputs and 7 error outputs. Each can be directed to:
- A text input with a custom message.
- Connect, only if you have this module.
Important:
The “Terms and Conditions PDF” field must always be configured. The document must explicitly include the use, storage, and handling of personal and biometric data. It must be presented and accepted before starting the verification process.
Configuration
- General (Inputs)
- Outputs
Report
By default a report is generated with the following fields:| Field | Description |
|---|---|
| Biometrics Code | Unique process identifier |
| Date and Time | Verification timestamp |
| Biometrics Result | Approved / Rejected |
| Identification Number | User’s document |
| Identification Type | Document type |
| First Names | User’s first names |
| Last Names | User’s last names |
| Phone | Phone number |
| Photo | Selfie URL |
| Liveness Check Result | Approved / Rejected |
| Front Document Photo | URL |
| Back Document Photo | URL |
| Document Check Result | Approved / Rejected |
| Face Photo on Document | URL |
| Facematch Result | Match percentage |
| Biometrics Report | Report URL |
| Failure Description | Error detail |
| Observations | Additional notes |
The biometric report is available for download in PDF format for use in auditing or internal backup.
Customization
In WebView all screens are customizable: you can add logos, change colors, texts, and instructions according to your brand. The only items that cannot be modified are the facial capture widgets and the document capture widgets, which maintain the provider’s logic and design to guarantee verification quality.Frequently asked questions
What documents are needed during the biometric process?
What documents are needed during the biometric process?
Photos of the identity document from both sides are required: front and back.
How does WebView biometrics differ from Flows or conversational?
How does WebView biometrics differ from Flows or conversational?
WebView integrates technology that improves image capture in liveness check and document check, reducing retries and keeping the experience within the chat. Additionally, all screens (except capture widgets) are customizable: logos, colors, and texts.
Can I customize the texts and screen design?
Can I customize the texts and screen design?
Yes. You can customize logos, colors, and texts on all screens. Only the facial capture widgets and document capture widgets cannot be modified.
How many outputs does this agent have?
How many outputs does this agent have?
It has 2 success outputs (CTA sent successfully and biometrics approved) and 7 error outputs (parameters, service, creation, CTA, biometrics rejected, authentication, and initError). Each can be directed to a custom message or Connect.