This component validates that the person is present during the capture using a guided experience in Flows.
The Liveness check agent (Flows) validates that the person is present during the capture using a guided experience in WhatsApp Flows. The user takes a photo of their face; access to the gallery is blocked to prevent fraud.
This agent is a stage of the biometric process. For the complete flow, combine it with the Document check and Facematch agents.
Prerequisites
✅ Checklist to start without blockers
- You must have a verified WhatsApp account.
- You must have a Terms and Conditions PDF (public URL) to configure in the agent when applicable. This is mandatory in the complete flow.
- The user must be able to take photos from the chat (camera permissions must be enabled on the device).
- Recommended: define the handling flow if you enable Human in the loop (who reviews, response times, and what happens if there is no response).
What steps does the user complete?
Configure the agent
Adjust language, maximum attempts, and expiration rules.
Design error messages
Define clear texts for abandonment, time expired, and blocking.
Connect with the following stages
Send the output to Document check and then to Facematch to complete verification.
If you need video selfie and OTP, use the conversational version of the liveness check.
