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Documentation Index

Fetch the complete documentation index at: https://docs.jelou.ai/llms.txt

Use this file to discover all available pages before exploring further.

In the Teams tab you can create, manage, or deactivate teams within the platform. Teams are used to organize agents within the multi-agent panel (MAP) and facilitate conversation assignment and management.

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Create a team

1

Team name

Enter the team name.The team status will be automatically set to active.
2

Assign users (optional)

You can add users directly to the team during creation.
3

Configure visibility permissions

Define the team’s visibility permissions.
This configuration is exclusive to Enterprise clients, as it allows managing additional channels such as:
  • Instagram posts
  • Facebook posts
  • Email support from the MAP

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Using teams within the MAP

Teams are created exclusively to organize agent support within the multi-agent panel. This allows you to:
  • Distribute conversations among different work groups.
  • Manage support queues by team.
  • Assign supervisors or managers per group.

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Deactivate a team

If you need to deactivate a team:
  1. Go to the corresponding team.
  2. Toggle off the status switch.
Once deactivated, the team will become inactive and will stop participating in conversation assignment.